Returns Policy
We accepted returns for most like new, unopened items within 30 days of order placement. A prepaid Label is provided for return items and will be provided with your Return Merchandise Authorization number.
A 15% restock fee will be applied to all returns except in the case of defective, damaged, or incorrectly received items due to Putnam rolling ladders error.
Returns on special order, custom, obsolete, discontinued or clearance items are not accepted
Return Merchandise Authorization:
All returned shipments must have a Return Merchandise Authorization (RMA) from Putnam rolling ladders before they are returned. Unauthorized returns will result in a delay in processing and may be refused. Returns must be clean, in original boxes, un-assembled and in like new, sellable condition.
Please reach out via the contact us page with your order number and item(s) you wish to return to obtain your RMA
Special Orders/Custom:
Special order/custom products and tools are non-returnable unless goods are determined to be defective under the manufacturer’s warranty. Cancellation of special-order products will result in a cancellation fee of no less than 50% of the price of the item being cancelled.
Credit
Allow up to 3 weeks to process and issue any credit once return is received and approved.
Damaged/Defective Product
In order to receive replacements or credit for damaged or defective products under our warranty replacement process, pictures of the damaged product will need to be provided at the time of delivery and or discovery, before installation or any modifications are made to the product. (ie. trimming, staining, assembling.) Failure to properly report damage, or damage reported after modifications are made, may result in zero or partial credit being offered. Damaged/defective items discovered during the installation process are subject to review, and will be covered, provided that all instructions for installation were properly followed. To start the warranty process for damaged or defective product(s) please reach out via our contact us page. For more information on our warranty please visit our Ladder Warranty page.