Return Merchandise Authorization:
Returns accepted within 30 days of order placement. A 15% restock fee will be subtracted from the amount of all refunds.
All returned shipments must have a Return Merchandise Authorization (RMA) from Putnam rolling ladders before they are returned. A Prepaid Return label will be provided with each RMA. Unauthorized returns will result in a delay in processing and may be refused. Returns must be clean, in original boxes, un-assembled and in like new, sellable condition. Obsolete, discontinued or clearance items cannot be returned. Original shipping is not refunded.
Special Orders/Custom:
Special order/custom products and tools are non-returnable unless goods are determined to be defective under the manufacturer’s warranty. Cancellation of special-order products will result in a cancellation fee of no less than 50% of the price of the item being cancelled.
Credit:
Allow up to 3 weeks to process and issue any credit once return is received and approved.
Damaged/Defective Product:
In order to receive replacements or credit for damaged or defective products under our warranty replacement process, pictures of the damaged product will need to be sent to service@putnamrollinglader.com at the time of delivery and or discovery, before installation or any modifications are made to the product. (ie. trimming, staining, assembling.) Failure to properly report damage, or damage reported after modifications are made, may result in zero or partial credit being offered. Damaged/defective items discovered during the installation process are subject to review, and will be covered, provided that all instructions for installation were properly followed.