Important Update on "Select" White Oak Quality
At Putnam Rolling Ladder Company, we strive to provide the highest quality products, and we want to keep our customers informed about changes in industry standards. Due to recent updates to the grading rules for "Select" White Oak, you may notice a slight variation in the appearance of the wood used in our ladders.
The new standards allow for a greater presence of natural characteristics such as small knots, pin worm holes, and slightly open checks. While these features were previously minimal, they are now more common under the "Select" grade classification. Rest assured, these changes do not affect the structural integrity of our ladders but reflect a broader use of available timber, helping us meet growing demand while maintaining the timeless beauty of White Oak.
We believe that these natural variations add to the unique character of each ladder, but we understand that expectations might differ. If you have any concerns or specific requests regarding the appearance of your rolling ladder, please don't hesitate to contact us. We are committed to ensuring you receive a product that meets your standards and ours.
Warranty
Putnam Rolling Ladders (PRL) products are covered by a limited warranty for the original homeowner against defects in material and manufacturing for all products for the life of the product under intended use, wear, and tear. This warrantee applies to but is not limited to products under the Classic #1, Quiet glide, Meadow lane, Alta, and log ladder brand names. This warranty is a warranty of replacement only. Putnam Rolling ladder does not guarantee the removal or installation of new hardware or cover any costs associated either. This Warranty does not cover hardware which has been incorrectly installed, modified, tampered with, or used in any manner contrary to its intended Purpose. PRL reserves the right to offer credit instead of a replacement or replace a singular defective part of an overall unit at any time. PRL may substitute the replacement with a current offering in the event that a product is discontinued or no longer available. No Guarantee of interchangeability is offered.